Personal Services:
Payment:
To hold your session date, location and time and confirm your booking, payment must be made in full within 24 hours of receiving your payment link. We do not accept cash on the day, deposits or payment after service. All of our payments are handled through our website provider and Paypal, however, if you wish to pay by bank transfer, we will happily send you an invoice with banking details. Any funds used to pay for items in stores is managed by the client at all times.
Refunds & Exchanges:
We do not offer refunds or exchanges on services once the services have commenced, been completed or a due to commence in less than 72 hours. Please see our policy on cancellations, rescheduling, missed appointments and running late below.
Running Late:
Clients who are running late for their session need to notify IMAGINLOOK via phone call. Please note, we will not reimburse you of the time you’ve missed and any time not used due to your late arrival will be deducted from your session.
Missed Appointments & No-Shows:
If you fail to arrive at your appointment within the first half hour of your booking, we will attempt to reach you. If you cannot be reached, or you inform us you are not attending your session, your booking will be charged at its full rate and cancelled so other clients aren’t impacted. Please see the cancellation terms below.
If you have missed your appointment due to an emergency, it will be up to the discretion of IMAGINLOOK as to whether the service fee will be refunded, or if your service will incur a rebooking fee. Those who fail to communicate at all as to why they did not arrive for their booked session will not be offered another booking.
Cancellations:
If you need to cancel your service for any reason, we will gladly refund your session price, minus a 50% cancellation fee, provided at least 72 hours notice is given prior to your session commencing. Failure to cancel your session at least 72 hours prior to your session will result in the full service fee being charged. Clients who cancel packages with multiple appointments/services or products will have the cancellation fee applied to any remaining sessions. Sessions already started or completed cannot be refunded.
Rescheduling:
We understand things pop up and you may need to reschedule your appointment. In order to offer you new dates and minimise inconvenience to other clients, our rescheduling policy is in place to reduce the flow-on impact and no-shows. We charge a 20% rescheduling fee for clients who notify IMAGINLOOK of their need to change dates at least 72 hours prior to their session commencing.
If there is less than 72 hours until your booking, we charge a 40% rescheduling fee. Failure to notify your need to reschedule at all is considered a ‘no-show’ and will result in your full service being charged in full and we may not offer another appointment.
Misleading Information:
If you fail to notify us of any allergies, disability needs, specific needs or wants relating to your service (eg: only wants to shop in certain stores), prior to your session then we are not liable for fulfilling these needs. If you are shopping for a particular event, media appearance, you are to notify us prior to the session. Any weddings or media appearances will be charged with their specific services.
Stock Availability:
We always aim to find everything you’re after but cannot guarantee to find and supply every item on your shopping list. All items are subject to in-store availability.
Discrimination, Harassment, Bullying or Disruptive Behaviour:
I strive to make a safe and happy environment for my clients and the staff I encounter when doing my job. While there are times that lines may be long, or a store is out of an item you would like and these things can be frustrating, I do not tolerate disruptive behaviour towards staff or myself. If, during our session you partake in discriminatory behaviour, harassment or bullying or disruptive behaviour towards myself or any staff members in the stores we visit, I may terminate my service and you will not be offered to rebook.
Distribution Of Written Material:
Any written material given out as part of your service remains the intellectual property of IMAGINLOOK. If customers or clients are shown to share, reproduce, transmit, record, copy or steal our content, digital products, course or ebooks, for any reason, without any prior permission from IMAGINLOOK, we will pursue legal action to recover the costs and damages incurred.
Wardrobe Makeover & Virtual Shopping Lists:
The shopping list provided in any Wardrobe Makeover or Stylist online Service is time sensitive. Once the shopping list has been received it is the clients responsibility to read and shop from the list within a reasonable amount of time to prevent stock on your list from selling out. IMAGINLOOK is not responsible for resupplying shopping lists in part or full for sold out items, once the list has been released. Clients are entitled to up to 5 revisions of individual items on their list, should they not like an item recommended.
Gift Vouchers
Refunds:
We do not offer full or partial refunds on vouchers for change of mind or incorrect choice purchases. We do not offer full or partial refunds for clients wishing to exchange their service voucher for another. Vouchers are not redeemable for cash.
Exchanges:
You may use the value of your voucher on a service of equal or higher value, should you decide you don’t want to book the service you were gifted. Any pricing difference above your voucher value must be paid for at the time of booking. If you would like to split your voucher across a range of smaller sessions for yourself, your voucher expiry will not change and you are not entitled to a partial or full refund for the value/remainder of your voucher.
Expiry:
Vouchers are valid for 6 months after the purchase date. We understand life happens and a styling session may not be at the forefront of your mind to book when things go wrong. We may, in good faith and at our own discretion, extend the validity of your voucher by thirty days upon expiry, provided you get in touch before the voucher expires.
On-Gifting:
If you receive a voucher you do not wish you use and wish to pass it on to someone else, this does not extend the expiry of the voucher. If this voucher gifted is for a home visit outside of the free travel zone, the giftee will incur travel fee’s and charges.
Due to the nature of the services, we do not allow split gifting of our vouchers. Any multi-appointment services are to be completed by the receiver of the gift. You may not attend one appointment and on-gift the second appointment to another party.
Lost or Stolen Vouchers:
If your voucher is lost or stolen, please notify IMAGINLOOK straight away. We ask you treat your voucher like cash and consider your Styling voucher to be like any other voucher. If your voucher is lost or stolen and has not been redeemed, we keep copies of all transactions dating back three years on our system and can check the validity of your voucher. If your voucher has not yet been redeemed, we will give you a copy of your voucher with the original expiry date from purchase on it.
Travel Fees
For clients living outside of this area, you will incur a $65 per hour travel fee, including flight and accomodation charges if applicable.
More information are coming. Contact us if needed par email.
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Online Style Services:
Account:
To become a Client and to create an Account, you must provide your name, email address, other registration information, and select a password (“Account details”). We will also ask you for additional information about your size, fit, style preferences, and other information in order to establish your style profile (“Style Profile”). Please keep your Style Profile up to date so that we can best serve you. While IMAGINLOOK makes every effort to follow the Style Profile and price preferences you express in your Account to create your Shopping Prescription, we do not guarantee that all of the Products will comply with those preferences.
Service Description:
Style Profile and Package Selection: Customers build a style profile through an online survey. Customers choose a package level from three options: Monthly, Quarterly, or Occasionally.
IMAGINLOOK currently offers the following subscription plans:
Monthly, Ton Allié Mensuel : the Customer will receive an online shopping prescription by email with items custom-picked for them every month
Quarterly , L’éclat de la saison : the Customer will receive an online shopping prescription by email with items custom-picked for them every 3 month
Occasionally, L’occasion de l’élégance: the Customer will receive an online shopping prescription by email with items custom-picked for them for their occasion.
As a user, the Customer acknowledges that the terms and conditions and the rates of IMAGINLOOK’s Subscription Packages are subject to change, and agrees to pay the applicable subscription fee unless their Subscription Package is cancelled.
The subscription package service involves the analysis of the fashion tastes and preferences of the Customer who contracts the service, as well as the shape and other characteristics of their body, and the preparation of a series of conclusions in this regard (hereinafter, the Analysis Service). The fee for the provision of the service of analysis of the Customer’s tastes and preferences shall be charged to the Customer by IMAGINLOOK at the time of the preparation of the Customer’s Shopping Prescription.
The Analysis Service is complemented by the monthly, quarterly or occasionally levels, at the email-address indicated by the Customer, of a Shopping Prescription containing than +50 items with each piece selected for you, Customer, will be tailored to your style, body shape, colors, and your budget.
. Shopping Prescription Delivery: The shopping prescription is delivered after the payment is received and the order is completed. IMAGINLOOK sends the shopping prescription to the customer within 3 business days after receiving a complete order and payment.
Content of Shopping Prescription: Personal stylists at IMAGINLOOK curate online clothes for women or men from Australian or French brands based on the customer’s style and personality. – The shopping prescription is sent to the customer via email.
Validity and Responsibility: – IMAGINLOOK guarantees the validity of the items in the shopping prescription for seven (7) days. It is the customer’s decision whether to make an order based on the prescription. If any item from the shopping prescription is unavailable after 7 days, IMAGINLOOK is not responsible for it. This policy outlines the process from building a style profile to receiving and using the shopping prescription provided by IMAGINLOOK
